- Published on Thursday, 12 February 2015 07:53
- Article Read: 517
Every accommodation provider needs to increase online bookings if it ever intends to boost profits.
- Published on Monday, 09 February 2015 09:21
- Article Read: 637
Accommodation providers should integrate online guest reviews and hotel classifications to meet consumer expectations and boost guest satisfaction, according to a new report by the World Tourism Organisation.
- Published on Wednesday, 10 December 2014 15:35
- Article Read: 608
With the introduction of semantic search at the end of 2013, Google changed the way customers find accommodation and services.
- Published on Wednesday, 10 December 2014 15:30
- Article Read: 654
Do you find yourself double booking rooms? Or perhaps you spend time tirelessly updating your rates and availability across booking sites.
- Published on Wednesday, 26 November 2014 11:15
- Article Read: 800
With the seemingly never ending growth in online bookings from online travel agents and the popularity of new technologies such as smartphones and social media, it is essential for accommodation businesses to regularly review their property management system and channel manager systems that they use to ensure that they are keeping pace with industry trends.
- Published on Wednesday, 12 March 2014 12:08
- Article Read: 2538
The battle over social media channel dominance continues to wage, as Pinterest (21 per cent) becomes more popular than Twitter (18 per cent) among Internet users in 2013, according to Pew Research Center.
- Published on Wednesday, 18 December 2013 08:26
- Article Read: 4201
While channel manager programs are nowadays quite common, many motel/resort staff I talk to still have questions such as:
- Published on Wednesday, 11 December 2013 09:21
- Article Read: 3191
Looking back to one of my first positions working for a large overseas travel agency in the UK, I remember what a significant part of our overseas team was dedicated to quality.
- Published on Wednesday, 11 December 2013 09:19
- Article Read: 2598
Traffic, crowds and constant noise – the busy streets of Brisbane can be a tough environment for anyone to deal with.
- Published on Wednesday, 11 December 2013 09:18
- Article Read: 2516
Climbing the corporate ladder when you work in hospitality can be limiting. You may reach the senior level of general manager or property manager within a large accommodation chain, but then what?
- Published on Wednesday, 11 December 2013 09:12
- Article Read: 1030
The franchise sector is a major contributor to the Australian economy, generating an estimated $131 billion in annual revenue and employing more than 400,000 people across approximately 1200 brands and 73,000 franchised units.
- Published on Wednesday, 07 August 2013 10:44
- Article Read: 1816
Recently several managers have been caught out by unwittingly handing over their sensitive business data to a third party believing this was necessary for the supplier to undertake marketing for them.
- Published on Wednesday, 22 May 2013 10:46
- Article Read: 2328
Since the GFC we've seen a constant erosion in yields or margins across all industries and all levels of business.
- Published on Monday, 06 May 2013 13:15
- Article Read: 2920
If you are an independent accommodation property owner that is thinking of becoming a member of a well-known brand you will know that it is not an easy decision to come to.
- Published on Thursday, 13 December 2012 13:08
- Article Read: 3072
Flexibility is the key to SilverNeedle Hospitality's successful brand license model.
- Published on Wednesday, 21 November 2012 11:19
- Article Read: 2963
Melbourne's Art Series Hotels is to allow guests to check out hours or even days late in a new campaign for the chain created by Naked Communications.
- Published on Monday, 22 October 2012 09:18
- Article Read: 3448
In preparing to be a guest speaker at three different hotel conferences recently, I had our KTN team conduct some anonymous mystery shopping calls to see what would happen when we called directly to hotels to double-check online rates posted on OTA websites.